Richard Hill is a director of E-CRM Solutions and has spent many years in senior direct and interactive marketing roles. E-CRM helps you to grow by getting you more customers that stay with you longer. <a href="http://www.e-crm.co.uk/newsletters/e-crm-2008-17-july-newsletter.html" title="http://www.e-crm.co.uk/newsletters/e-crm-2008-17-july-newsletter.html" target="_blank">http://www.e-crm.co.uk/newsletters/e-crm-2008-17-july-newsletter.html</a>