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Customer confidence collapses as businesses face reality Wed 7-Jan-2009 With company failures increasing at a rate of knots UK businesses are seeing a collapse in their order pipeline as recession bites hard [more]		Why companies need to understand customer behaviour Wed 7-Jan-2009 Sales promotional campaigns must be used to gain a real insight into the way consumers behave for organisations to beat the recession [more]
Customer data quality challenge still massive Tue 6-Jan-2009 New survey reveals disconnect showing that organisations are still facing huge challenges in realising enterprise date quality management [more]		Employers face huge ‘internal customer’ engagement challenge Tue 6-Jan-2009 The CIPD is warning that 2009 is shaping up to be the worst year for jobs and employee engagement in two decades [more]
Retailers keep fingers crossed for customers Mon 5-Jan-2009 The UK’s embattled retailers hope for the shoppers to return - seduced by lower than ever prices - while asking for government assistance [more]		Rail fares up as stations close down Mon 5-Jan-2009 Disgruntled consumers facing fare rises way above the rate of inflation as hundreds of ticket offices are closed down - Happy New Year [more]
New contact centre initiative to boost performance Fri 2-Jan-2009 Ministry Of Performance scheme launched to boost the UK contact centre industry as it faces what could be its toughest year yet in 2009 [more]		Consumer confidence hits all time low Wed 31-Dec-2008 Customers in both the US and the UK are more pessimistic about the economy and their spending power than at any time in the last 40 years [more]
Macho culture blamed for financial crisis Wed 31-Dec-2008 Business leaders believe that the macho culture in the financial services sector led to traders playing fast and loose with their customers’ money [more]		Struggling retailers told to treat customers fairly Tue 30-Dec-2008 Recession battered retailers and businesses are being warned of the dangers of wrongful trading over the Christmas period [more]