New government bill announced in the Queen’s speech is aimed at forcing banks to treat customers fairly through statutory Banking Code

While online sales still growing fast, in-store/online balance is key to success in economic downturn says new research

Seven in ten marketers believe that the economy will worsen further next year - but one in ten think things will get better

Companies need to re-evaluate online customer service channels to meet EU directives according to multi-channel software provider

Registration for Technology for Marketing & Advertising 2009 has just opened and by registering online in advance visitors will receive free entry saving £20

Tesco, Kellogg’s, Eli Lilly, Samsung and Toyota top the list of international brands guilty of abusing consumer rights

Consumers are adopting new spending patterns as their finances continue to be squeezed opening the door for the discounters

A ‘recession-busting’ formula that can boost UK businesses’ prospects of success during the financial crisis is set for a New Year launch

With just a few notable exceptions – including of course First Direct - UK customers think less of their banks than in any other European country

Economic downturn is bringing a return to ‘traditional values’ as the days of hedonistic materialism comes to an abrupt end